Hey guys - busy completing application forms, and regardless of what actions I would take in these circumstances, does anyone know what the 'CORRECT' answers should be to the following... 1 = strongly agree 2 = agree 3 = unsure 4 = disagree 5 = strongly disagree 1/ The customer is always right 2/ Involving other colleagues in solving a problem just slows things down 3/ When dealing with a difficult customer who will not accept the solution given to them, the most appropriate action would be to pass to a Manager They seem pretty straight forward but want to double check first, eg, I would opt for... 1/ 1 2/ 5 3/ 1 Thanks
They're all relative but I'd answer the same. I'd much prefer to be given specific scenarios or even have a chance to explain my answers.
